Welcome to the DuniyaShop FAQ page.
Here you’ll find quick answers to the most common questions about shopping with us.

1. Ordering & Account

Q. Do I need an account to shop on DuniyaShop?

No, you can browse and place orders as a guest. However, creating an account allows you to track orders, save addresses, and enjoy personalized offers.

Q. How do I place an order?

Simply find the product you like, choose your preferred options (size, color, etc.), add it to your cart, and proceed to checkout. Follow the steps to complete your payment.

Q. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are processed. If your order has already shipped, you may request a return after delivery.

2. Payment

Q. What payment methods do you accept?

We accept:

• Credit/Debit Cards

• Net Banking

• UPI / Wallets

• Cash on Delivery (if available in your area)

Q. Is my payment information secure?

Yes. DuniyaShop uses encrypted and secure payment gateways to ensure your information stays protected at all times.

3. Shipping & Delivery

Q. Do you offer nationwide delivery?

Yes, we deliver to most locations across the country. Delivery availability may vary based on your pin code.

Q. How long will delivery take?

Delivery times depend on your location and the product. Standard delivery typically takes 3–7 business days. You will receive estimated dates at checkout.

Q. How do I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also check the My Orders section in your account.

4. Returns & Refunds

Q. What is your return policy?

Most products can be returned within 7–14 days of delivery, provided they are unused, in original packaging, and meet our return criteria.

Q. How do I request a return?

Go to the My Orders section, select the relevant order, and click “Request Return.” Our team will guide you through the process.

Q. When will I receive my refund?

Refunds are usually processed within 3–7 business days after the returned product is received and inspected.

5. Product Information

Q. Are the products on DuniyaShop genuine?

Yes. We work with trusted sellers and brands to ensure all products listed on DuniyaShop are authentic and quality-checked.

Q. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or wrong item, initiate a return immediately. We will arrange a replacement or refund based on your preference and product availability.

6. Customer Support

Q. How can I contact customer support?

You can reach us via:

• Email: support@duniyashop.com

• Contact Form: Available on our website

• Live Chat: Accessible during business hours

Q. When is customer support available?

Our support team is available Monday to Saturday, 08:00 AM to 20:00 PM.

7. Offers & Promotions

Q. How do I use a discount code?

Enter your promo code during checkout in the “Apply Coupon” section. Make sure the code is valid and applicable to your order.

Q. Can I use more than one coupon at a time?

No, only one promotional code can be applied per order.

8. Miscellaneous

Q. Do you have a mobile app?

If applicable: Yes, you can download the DuniyaShop app from the Google Play Store and App Store.
If not: Our app is currently under development. Stay tuned!

Q. Are my personal details safe?

Absolutely. We follow strict privacy and security standards to protect your personal information.

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